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Markets

DOW (DIA) $524.68 +0.27%S&P 500 (SPY) $772.31 +0.34%NASDAQ 26,550 +0.27%10Y 5.05% +6 bpBITCOIN $79,888 -1.80%NASDAQ 100 (QQQ) $725.61 +0.60%30Y MORTGAGE 7.32% -0.08New $240,000 STEAM lab opens at Oakbrook Elementary in Dorchester County South Carolina shrimp labeling law requires restaurants to note origin Abada’s hat trick leads Charlotte FC to 4-0 win, clinches MLS playoff spot Charlotte police investigate double homicide at weekend car meet-up Charlotte youth curfew starts in November to address teen crime NC State fraternity under investigation for alleged hazing amid suspension Wake County teen arrested in class for Burlington shooting Currituck County urges delay of ferry tolls starting January 2027DOW (DIA) $524.68 +0.27%S&P 500 (SPY) $772.31 +0.34%NASDAQ 26,550 +0.27%10Y 5.05% +6 bpBITCOIN $79,888 -1.80%NASDAQ 100 (QQQ) $725.61 +0.60%30Y MORTGAGE 7.32% -0.08New $240,000 STEAM lab opens at Oakbrook Elementary in Dorchester County South Carolina shrimp labeling law requires restaurants to note origin Abada’s hat trick leads Charlotte FC to 4-0 win, clinches MLS playoff spot Charlotte police investigate double homicide at weekend car meet-up Charlotte youth curfew starts in November to address teen crime NC State fraternity under investigation for alleged hazing amid suspension Wake County teen arrested in class for Burlington shooting Currituck County urges delay of ferry tolls starting January 2027

Small Business

Delta Air Lines replaces customer service with AI chatbot

Delta Air Lines has introduced an AI chatbot to handle customer service, aiming to increase app usage among travelers.

Oct 28, 2026, 9:47 PM By the Genius Eye newsroom (Small Business Reporter) · Fact-checkedHow we report

InSapphoWeTrust from Los Angeles, California, USA / CC BY-SA 2.0, via Wikimedia Commons

Delta Air Lines has recently implemented an AI chatbot to manage customer service interactions, according to Inc.

This move is part of Delta's strategy to encourage more travelers to use its mobile app for service needs.

However, some customers have expressed dissatisfaction with this change, indicating mixed reactions to the new system.

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Sources

Inc.: Delta Just Replaced the Best Way to Get Customer Service With an AI Chatbot

We read public reporting and official data, confirm what we can, and write our own story. See something wrong? Request a correction.

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