MTA's Call-A-Ride program struggles with ride delays affecting Baltimore seniors

Baltimore seniors who depend on the Maryland Transit Administration's Call-A-Ride service report difficulties accessing critical rides, according to WJZ CBS Baltimore. The program, designed for residents with disabilities or mobility challenges, has seen increased wait times, missed pickups, and unresolved reservations following a recent change to an automated phone reservation system.

Several riders told WJZ that these issues have impacted their ability to attend essential medical appointments and surgeries. One senior noted the service is often their only transportation option, as alternatives like Lyft or Uber are unaffordable. A neighbor of a rider missed eye surgery because their scheduled ride did not arrive.

Charles Skinner, a Baltimore resident battling cancer, shared that he depends on Call-A-Ride for numerous medical appointments, emphasizing the program's importance for those with health needs. WJZ reported that he has 15 appointments requiring reliable transportation through the service.

The MTA acknowledged the challenges during the transition to the new system and apologized to riders. They noted that over 2,100 trips have been booked through the updated Call-A-Ride program but admitted some initial problems have occurred.

The agency is working to address these issues as seniors and other users continue to rely on Call-A-Ride for essential travel in Baltimore and across Maryland.