Utility industry explores improved outage maps for multi-hazard scenarios

Utility Dive reported on the importance of rethinking outage maps to better serve a multi-hazard world. The article emphasizes that restoration times alone are insufficient for effective communication during outages.

According to Utility Dive, great outage maps should incorporate plain language to ensure all users understand the information provided. This approach aims to make outage details accessible to a broader audience.

The report also stresses the use of multiple communication channels to reach diverse populations, ensuring that outage information is disseminated effectively across different platforms.

Equity is another key factor identified by Utility Dive, highlighting the need for outage maps to serve all communities fairly, including those that might be underserved or have limited access to technology.

Moving forward, the utility industry is encouraged to adopt these principles to enhance outage response and customer experience in complex hazard environments.