Expedia hotels now bookable via Meta’s Muse AI agent with some limitations

Meta’s Muse AI agent has integrated with Expedia to allow users to book hotels through natural-language conversations, Skift reported. This connection went live in the U.S. about six weeks after the companies announced the partnership.

Expedia Group CEO Ariane Gorin mentioned the integration during the company’s third-quarter earnings call, noting it was launching potentially during the call itself, according to Skift.

The integration enables travelers to describe their destination, dates, and hotel preferences in their own words, with Muse surfacing relevant hotel options from Expedia’s inventory.

However, the integration currently supports only search and booking functions. Changes such as cancellations or rebooking must be handled through Expedia’s customer support, since Expedia remains the merchant of record.

A spokesperson for Expedia confirmed these details to Skift, emphasizing that while Muse can book hotels, any modifications after booking require direct contact with Expedia.

Skift’s limited test of the Muse agent showed that it can book only new reservations and does not handle post-booking changes, reflecting the current scope of the integration.